Privacy Policy for MTB Securities Mobile Apps

MTB Securities PLC, a concern of Mutual Trust Bank PLC, is committed to safeguarding the privacy of our clients and users. By downloading, accessing, registering for, or using our mobile applications for capital market trading and related services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

To provide a secure and efficient trading environment, we may collect the following categories of information:

• Identity and contact data: your full name, National ID (NID) details, mobile number, email address, and permanent or mailing address provided during account onboarding or Beneficiary Owner (BO) account opening.
• Financial and trading data: BO account numbers, bank account details, portfolio holdings, order and trade history, and records relating to fund deposits and withdrawals.
• Technical and device data: device identifiers, IP address, operating system, hardware model, app version, and mobile network information used for compatibility, performance, and fraud prevention.
• Usage data: information about how you use the app, such as screens visited, feature usage, session timing, and basic diagnostic logs.

2. Why We Use Your Information

We use the information we collect for legitimate business and regulatory purposes, including to:

• execute buy and sell orders on the Dhaka Stock Exchange (DSE) and Chittagong Stock Exchange (CSE), manage settlements, and support account servicing;
• verify identity and meet Know Your Customer (KYC), Anti-Money Laundering (AML), and other compliance obligations required by the Bangladesh Securities and Exchange Commission (BSEC), Bangladesh Bank, and other competent authorities;
• maintain app security, detect unauthorized activity, troubleshoot technical issues, and improve app performance and usability;
• send trade confirmations, service notifications, security alerts, account updates, and other essential communications related to your use of the app.

3. When We Share Information

We do not sell or rent your personal information. We may share information only when it is necessary for service delivery, legal compliance, or operational support, including with:

• Regulatory authorities and exchanges: including the BSEC, DSE, CSE, courts, regulators, or law enforcement agencies where disclosure is required by law or regulatory obligation.
• Service providers and operational partners: such as clearinghouses, payment gateways, technology vendors, hosting providers, and IT support partners that help us operate the app and related services under confidentiality and security controls.
• Corporate affiliates: including Mutual Trust Bank PLC where reasonably necessary to coordinate integrated financial services, internal controls, risk management, or support functions, subject to strict confidentiality obligations.

4. Security Measures

We use reasonable technical and organizational safeguards to protect personal and financial information, including encrypted data transmission, secure access controls, and multi-factor authentication where available. No method of electronic transmission or storage is completely risk-free, so users should keep login credentials confidential and use trusted devices and networks whenever possible.

5. Data Retention

We retain personal, financial, and transactional records for as long as your relationship with MTB Securities remains active and for any additional period required to comply with legal, regulatory, audit, dispute resolution, or recordkeeping obligations under the laws of Bangladesh.

6. Your Rights and Choices

Subject to applicable law and regulatory recordkeeping requirements, you may request access to or correction of your personal information. You may also request deactivation of your digital access to the app. Some information may need to be retained even after deactivation or account closure to comply with capital market regulations, internal controls, and legal obligations.

You may update your information through the app where available or by visiting an MTB Securities branch or contacting us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, security practices, or legal and regulatory requirements. If we make a material change, we will post the revised policy on our website and may also notify users through the app or other appropriate channels.

8. Contact Us